Bank of America agreed to (their word) "escalate" my case. Well, folks, they escalated it into a bill for seven months in arrears. Understand, in nearly 348 payments, only one has ever been lost in the shuffle due to a bank error. Throughout the modification process I continued to pay every penny asked of me. There was no question I was paid up, so please explain to me why I'm seven months in arrears? The bank couldn't have put us in a more dangerous and exposed position. Seven months in arrears? Horseshit.
We need to keep up the pressure. It may not always get the intended result, but they do respond to it. We've been assigned a new customer relations person who seems to be quite aware of the power of social media. His name: Julio Esparza, (o)(213) 345-6243, FAX (866) 882-0975. Let him hear from you even if you've already signed, sent, and/or called. JULIO ESPARZA. Right now, he's the ears of Bank of America.
Senator Gillebrand, Congressman Gibson, New York's Attorney General, and the Consumer Finance Protection Bureau (CFPB) have all launched investigations. Our local bank managers, both in LA and NY, to their great credit, are helping as well.
If you haven't signed our petition, please do so. It won't cost you anything nor will it hurt your reputation. Come on. Sign it and pass it on. Signatures are coming in from all over the United States. Make yours one of them.
The petition address is as follows:
www.change.org/petitions/the-foreman-family-vs-bank-of-america
I've passed this on and hope others will too.
ReplyDeleteI'm leaving BOA and hope others will too.